Welcome to Luminateova! We aim to provide a seamless shopping experience and are committed to ensuring your orders reach you in the most efficient manner possible. Below, you’ll find all the details regarding our shipping process.
Processing Times
- All orders are processed within 1-3 business days after purchase.
- Once your order is processed, you will receive a confirmation email with your tracking information.
Please note: During peak seasons or promotional events, processing times may be slightly longer due to increased demand.
Shipping Times
We work with trusted logistics partners to deliver your items efficiently. Estimated shipping times are as follows:
- United States: 5-10 business days
- Canada: 10-20 business days
- Europe: 10-20 business days
- Australia/New Zealand: 10-20 business days
- Other Regions: 15-25 business days
Important: Delivery times may vary depending on your location and customs clearance processes in your country.
Shipping Rates
- Standard Shipping: Free for orders over $50
- Flat-Rate Shipping: $5.99 for orders below $100.
Expedited shipping options may be available for select items. Please refer to the product page or checkout for details.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment in real-time directly on the courier’s website.
Shipping Restrictions
We ship worldwide; however, certain products may have region-specific restrictions. If your location is not supported, you will be notified at checkout.
Lost or Delayed Shipments
We strive to deliver your order promptly, but delays may occasionally occur due to unforeseen circumstances such as weather conditions or customs clearance. If you have not received your order within the estimated time frame, please contact our support team at [insert email/contact form link] for assistance.
Customs, Duties & Taxes
All applicable customs fees, duties, and taxes are the responsibility of the customer. These charges vary depending on the destination country and are not included in our product price or shipping cost.
Contact Us
If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to us at [insert support email/contact form].
Thank you for shopping with us! We appreciate your trust and will do everything possible to ensure your order arrives safely and on time.